Política de reembolso

Return Policy

We only accept returns for defective or damaged items that arrive in a damaged condition. If your item is defective or damaged upon arrival, please follow the steps below to request a return.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right. You must contact us within 30 days of receiving the item to qualify for a return.

To start a return for a damaged or defective product, please contact us at info@zorenna.com.

Return Eligibility
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return Process
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items
We do not accept returns for non-damaged items. Additionally, certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (including special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about your specific item, please get in touch with us.

We cannot accept returns for sale items or gift cards.

Exchanges
The fastest way to get a replacement for a damaged or defective item is to return the item for a refund and then make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we receive and inspect your returned item, we will notify you if your refund is approved. If approved, we will process your refund to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@zorenna.com.